Last updated: August 2026
1. Introduction
These Terms and Conditions govern all professional organising and decluttering services provided by My Tidy World, operated by Mary Insana (“My Tidy World”, “we”, “us”, “our”).
Throughout these Terms:
- “Client”, “you”, “your” means the person purchasing or receiving our services.
- “Services” means professional organising, decluttering, home organisation, unpacking, virtual organising, organising consultations and related coaching services.
By booking a consultation, accepting a quotation or allowing work to commence, you agree to these Terms and Conditions.
2. Our Services
My Tidy World provides professional organising and decluttering services designed to help clients create organised, functional and comfortable living spaces.
Our services may include:
- Professional home organisation
- Decluttering support
- Room-by-room organisation
- Packing and unpacking assistance
- Home organisation consultations
- Virtual organising sessions
- Recommendations for storage products and organisational systems
Our role is to guide and support clients throughout the organising process. Final decisions regarding what to keep, donate, recycle or dispose of always remain the responsibility of the client.
3. Free Consultation
We offer a complimentary consultation of approximately 30 minutes, either by video call or, where appropriate, in person. The consultation allows us to understand your needs, explain our services and determine whether we are the right fit for your project. A consultation does not guarantee acceptance of a booking.
4. Organising Products and Purchases
Storage products, containers, furniture or organisational supplies are not included in our service fees unless expressly agreed. If you request that we purchase products on your behalf:
- the cost of the products is payable by the client;
- time spent researching, purchasing or collecting products may be charged at our applicable hourly rate;
- recommendations will always take your budget and preferences into consideration.
Product availability cannot be guaranteed.
5. Virtual Organising
Virtual organising sessions are conducted via video conferencing. Depending on the package selected, they may include assessment of the space, personalised action plan, organising advice, storage recommendations, follow-up sessions, and accountability and guidance.
Successful virtual organising requires the client to actively participate and implement the agreed recommendations.
6. Client Responsibilities
To enable us to provide our services effectively, clients agree to:
- provide accurate information regarding the project;
- ensure safe access to the property;
- provide a safe working environment;
- disclose any hazards that may affect our work;
- make all final decisions regarding personal belongings.
Clients remain responsible for valuables, jewellery, cash, confidential documents, passports, legal documents and sentimental items. We recommend that such items be stored safely before the session begins.
7. Health and Safety
We reserve the right to suspend or postpone a session if the working environment is considered unsafe. Examples include structural hazards, unsafe access, dangerous conditions, aggressive behaviour, illegal activity, or situations that may pose a risk to health or safety.
If either party is experiencing an infectious illness that could reasonably affect the safety of the session, the appointment may be rescheduled by mutual agreement.
8. Heavy Items
For health and safety reasons, My Tidy World does not move extremely heavy furniture, appliances or other oversized objects. Where specialist lifting or moving equipment is required, this remains the client’s responsibility.
9. Removal of Items
We do not provide waste removal or licensed disposal services. We are happy to assist with sorting items for donation or recycling during the organising session. The client remains responsible for arranging the collection, transport or disposal of unwanted items.
10. Valuation of Goods
We are not qualified to provide professional valuations. Any decision to sell, donate or dispose of an item remains entirely the client’s responsibility.
11. Confidentiality
We understand that organising a home is a highly personal service. All information relating to our clients, their homes, possessions and personal circumstances will be treated as confidential and will not be disclosed to third parties except where required by law or where necessary to provide our services.
12. Before and After Photographs
With your permission, we may take photographs before and after organising sessions. These photographs may be used for planning, documentation or marketing purposes. No photographs identifying you, your family or your property will be published without your explicit written consent.
13. Payment Terms
In-home Organising Services
An invoice will be issued following completion of each session unless otherwise agreed in writing. Payment is due on the date stated on the invoice. Accepted payment methods include bank transfer, cash, or any other payment method agreed in advance.
Virtual Organising Services
Payment must be made in full before the scheduled session unless otherwise agreed.
Late Payments
If payment is not received by the due date, we reserve the right to suspend future services until all outstanding balances have been paid in full.
14. Cancellation and Rescheduling
We understand that plans can change. Clients may cancel or reschedule an appointment by providing at least 48 hours’ notice before the scheduled session.
Where less than 48 hours’ notice is provided, we reserve the right to charge 50% of the scheduled service fee.
If work has already commenced, the client remains responsible for payment for all work completed up to the time of cancellation together with any agreed purchases made on the client’s behalf.
Where My Tidy World needs to reschedule an appointment due to illness, unforeseen circumstances or events beyond our reasonable control, we will offer an alternative appointment as soon as reasonably possible.
15. Advice and Recommendations
Advice, suggestions and organising recommendations are provided in good faith and based on our professional experience. The client remains responsible for all decisions regarding their belongings and for implementing any recommendations provided. My Tidy World cannot guarantee specific outcomes or accept responsibility for decisions made independently by the client.
16. Limitation of Liability
My Tidy World will perform all services with reasonable care, skill and professionalism. While we take every reasonable precaution when handling clients’ belongings, we shall not be liable for:
- pre-existing damage;
- ordinary wear and tear;
- hidden defects in furniture or storage systems;
- damage resulting from inadequate construction or installation;
- damage caused by circumstances beyond our reasonable control.
Clients are encouraged to advise us before work begins of any particularly valuable, fragile or sentimental items requiring special care.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited under Irish law.
17. Website and Electronic Communications
Although we take reasonable steps to protect our website and electronic communications, we cannot guarantee that emails, downloadable documents or electronic communications will always be free from viruses or other harmful components. Clients are responsible for maintaining appropriate security software on their own devices.
18. Consumer Rights
Nothing contained in these Terms and Conditions affects any statutory rights available to consumers under the laws of Ireland.
19. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Ireland. Any dispute arising from or relating to these Terms and Conditions shall be subject to the jurisdiction of the Irish courts.
20. Changes to These Terms
My Tidy World may update these Terms and Conditions from time to time. The most recent version will always be available on our website and will apply to all future bookings made after the date of publication.
21. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
My Tidy World
Galway, Ireland
Email: hello@mytidyworld.com
Phone: +353 83 067 4138
See also our Privacy Policy and Cookies Policy.